Frequently Asked Questions

part from becoming a member in our family and treating yourself to affordable lifestyle products, you will

• Be able to store your details so that you need not re-enter every time on making a purchase.
• Be eligible for hottest deals and promotions that we bring for our customer front.
• Be informed of fresh new merchandize and happenings at Elements Wellness and more

Simply click on the 'Register ' icon on top right corner in elementswellness.in home page. You will be asked your name, email and few other details on entering which a confirmation link will be sent to your email id. On clicking on the confirmation link sent, you are all set to enjoy a new shopping experience with us.

On trying to sign up there is a "Forgot Password" link you can use to generate a new password for your account with us. Guard your password to prevent malpractice

Please ensure the delivery slip and order transaction mentioning the product name and compare it with what you have received. In case of discrepancies between ordered and shipped product, kindly get in touch with our customer care team for help.

We take utmost care to deliver the exact product as it is shown in our website, in pristine condition but the images shown in the website may differ slightly from the actual product due to high resolution of image, ambient lighting and flash used during photo shoot of product.

AStar products are special products and are mostly our own brand of high quality health and beauty products. You can find and purchase them on Elements Wellness website or on our retail store and not elsewhere.

Some special and high-on-demand products are categorized under star products in elementswellness.in. We have range of health and beauty products for sale and there are more to come under star products.

These products are packed with rich botanical extracts and manufactured with utmost care making it our fastly moving and most sought after range of products.

No worries. Elements Wellness has about 20 retail outlets/offline stores apart from our online e-store for customers to walk in, shop and enjoy our services. Now you can have a visual & tactile experience of all our products. Please click here for our offline store location nearest to you.

Elements Wellness mostly houses the same products in both the physical and online store. We strive to keep the product range on both avenues similar but due to factors like demand, popularity and fast movement of goods there may be some discrepancies which is normal.

You can use the same coupon in offline & online stores but coupon once used in online or offline will become null & void & it cannot be used elsewhere.

We have a variety of innovative payment methods like coupon redemption and the traditional secure payment gateway. Payment gateway in turn allows you to pay using credit card, debit card or through netbanking. Our payment gateway is SSL encrypted and so your card details travels in the network through secure connection and is well-guarded, so you have absolutely nothing to worry about on sharing card and bank related details on our site. In Elements Wellness retail outlets you can pay for your favourite products using coupons, credit/debit cards and cash.

Yes, absolutely. We use a third party payment gateway that is certified for security and they in turn use SSL encryption for transfer of data like card number, name, expiry date, password etc so that the details are not traceable through the network. Also, none of these data are stored explicitly anywhere on our site or server making it completely safe to transact with your card or net-banking details.

• Register with Elements Wellness using your email id.
• Choose a password and verify your registration using the verification link sent to email.
• Navigate to our home page. Latest products and available discounts are mentioned there for an easy pick.
• You can also find a category banner with links to categories like fashion, watches, gifts etc. On choosing them you are shown the products page.
• Click on the products you like to buy and add them to your shopping cart. Continue until all products you require are in your cart.
• Click on 'Checkout ' and enter your personal details like name, shipping address, billing address etc.
• Elements Wellness accepts a variety of payment methods (Please refer to 'Payments ' section of FAQ). Choose the most convenient one to complete your transaction.
• Receive your product at doorstep and enjoy shopping with elementswellness.in again.

Once your order has been recorded and payment authorized, you will receive an email containing the details of your order from Elements Wellness. In this email you will be provided with a unique Order ID, a list of the item(s) you have ordered.

Unfortunately, products listed as 'Out of Stock' are not available for sale. Please contact our customer care for more details on its restocking.

We strive for quick deliveries. Your order generally takes 2 to 5 days to reach your doorstep, if it is shipped to metros, major cities and state capitals. For non major cities and places, the order usually takes 5 days from the time it is confirmed by us. In some locations delivery may take longer depending on accessibility and the proximity/reach of our logistics partners.

We take utmost care to pack each item according to its fragility and transit time to doubly ensure that your product reaches you safely.

Delivery charges are a small amount of payment that is collected from the customer due to cost incurred with safe packaging, dispatch, trucking, transit and delivery of product. There is however some offers or conditions based on which we waive delivery charges from time to time. Please refer our website for more details.

While browsing products, you can find a text box saying 'Check product delivery to my pincode '. Enter your pincode to know if the product can be delivered at your doorstep. Currently we cover about 9000+ pincodes throughout India.

Please email our customer care center mentioning your exact address, location and pincode and we will let you know on the logistics. Alternatively you can walk into our retail stores to pick up any product you like and can redeem your coupon there too. To know about our store locations, please check our website.

As for now Elements Wellness does not ship internationally. We serve about 9000+ pincodes within India.

Once payment is processed and transaction is authorized, cancellation of an order is not possible.

Returns of product is not possible unless you receive in damaged condition and then also should subject to terms and conditions of products bought. Please check the product description, as certain products cannot be returned. To initiate a return, please get in touch with our Customer Service team or check the returns policy. Once we receive the returned item our Customer Service team will get back to you on the status product exchange.